Careers

Creators Outreach Manager (Remote)

Who we are looking for

In connection with the growth of our active strategy in the North American and West European markets, we are looking for a young, ambitious and enthusiastic outreach manager who will help us find the best content creators for our current campaigns, support our creators team with the administrative tasks and help in the onboarding process of influencers and content creators.

This role is a unique opportunity to gain experience in the influencer marketing and content production industries. Our ideal candidate is able to learn quickly and work in a fast-paced, deadline-driven environment.

We are willing to invest time and effort into educating and mentoring our team members and providing them opportunities to grow professionally.

Key responsibilities

  • Scouting for new creators profiles based on our customers needs
  • Managing the outreach process from creating email sequences to ensuring signups
  • Screening new creators applying to the marketplace
  • Supporting the onboarding process of creators
  • Keeping our creators database with up-to-date information

KPI
  • Total # of new creators onboarded monthly

Key Competencies & Skills

  • Proactive attitude
  • Hardworking and ambitious
  • Strong organizational and planning skills
  • Attention to detail and problem solving skills
  • Advanced level of English spelling and grammar (C1 level)
  • Experience using tech startup tools like Google spreadsheets, Slack, G-Suite.

Conditions

  • Full-time
  • Remote
  • 15 days vacation and 9 paid holidays, plus additional paid days for sick leave, bereavement, etc, in accordance with US laws and policies
  • Work schedule follows all US work days and federal holidays

How to apply

To apply, please, send an email to [email protected] attaching:
  • Resume detailing all relevant prior roles and experience
  • Cover letter sharing why you’re interested in applying for this role (required).

We will not be accepting applications that don’t have the required files.
Product Manager (Supply)
About Insense
  • If building a local leader in your country is not enough for you and you want to try to build a global product for an audience with an excellent mentality: we = a fast-growing business with a technology focus, a leader in the markets of presence (USA, Canada, Russia, UK)
  • If you are interested in one of the most complex business models that can quickly scale, and you will influence the most important business area: we are a marketplace with a SaaS product, where the Supply part is the largest growth area
  • If you want to build products in partnership with the largest technology companies based on their API / SDK: we are the only creative partner of Facebook in Russia and one of the few in the world. One of 10 companies in the world creative partner of TikTok. More partnerships - stay tuned!
  • If you are interested in growing as a product and solving under a hundred product tasks a year: we are a unique technological solution on the market, and due to the growth of users, you have to solve a lot of tasks every week (to be honest, almost every day)
  • If the team is important to you, not colleagues. Our name is #insensefamily: 40+ people in a team in 4 offices: New York, Moscow, Tver and London. But we are now remote first, that is, you yourself (-a) choose where to work for the coming months, but be in touch on the Eastern Time Zone for at least 4 hours a day.

Our principles
  • Honesty
  • Teamwork
  • Striving for success
  • Move fast
  • Make a decision based on data

Requirements
  • Experience in the position of Product Manager 3+ years, experience with mobile applications as a plus
  • You argue in terms of "hypothesis" and "experiment". You can use numbers to argue which of the hypotheses should be tested first and why
  • You know how to describe a business process in Google tablets and test a hypothesis in a week, and not wait for development by months
  • You have experience with these methodologies: SCRUM, GIST, CustDev, Job Story, HADI, and you know how to sketch Unit economics for a new product
  • Ability to calculate metrics of processes and products, know how to search and find correlations, make decisions based on data. Tools - Google Analytics / Amplitude
  • You have a conversational level of English, because you have to communicate and create a product for global users
  • You know how to make decisions, communicate and defend your position, take a creative approach to solving problems. You can iteratively create a product map and explain why this approach
  • Be sure to have successful product cases in the format:
  • “business parameter” grew by X% in Y months, thanks to the following solutions and tested hypotheses
  • “product parameter” changed by Z% in Q months (days), due to the following solutions and tested hypotheses
  • when I came to the (current / previous) place of work as a product manager, the business had a key challenge / goal. I achieved this goal with the following chain of actions and solutions. As a result, the complexity was eliminated / the goal was achieved (describe)

Will be a plus:
  • If you worked in a similar position in the marketplace and were responsible for one of its parties (if for supply, then this is a strong plus)
  • If you took educational courses GoPractice, ProductStar, Product Heroes or other foreign courses
  • If you worked in a product targeted at the American or European markets

What are you responsible for:
You are the leader of the product for creators (the supply side of the marketplace) and you have more autonomy in decisions if they are based on data and verified user feedback. First of all, it depends on you how the product will look that will be used by content creators around the world. Therefore, you have to:
  • Analyze the behavior of creators as users of all interfaces (mobile application, dextop and other touch points) to improve metrics
  • Chat with users on a weekly basis, pull out insights and iteratively improve the product
  • Work across the entire AAARRR funnel of both mobile app and desktop app users (from acquisition to retention)
  • Build and implement a product development strategy in the next 1-3-5 years. Solve not only current needs, but also look to the future with the product and management teams
  • Analyze current and develop new business processes to achieve the set goals
  • Synchronize on implementation with cross-functional units (Design, Development, QA, Product, Creators, Sales & Marketing)
  • Maintain product documentation, keep it up to date
  • Final responsibility for the business metrics of the Supply marketplace, products for creators and product metrics
  • You have to work with users and the team in the Eastern Standard Time zone, being able to be in touch for at least a few hours a day
  • Work with the team responsible for partnerships with creators and operations, as well as communicate directly with the creators themselves to receive prompt feedback
  • Your main KPI for the first 6 months: full automation of transactions on the marketplace by creators (without any support from the support team)

Our offer
  • Working on a global product: users in North America, Europe, UK, Russia and the CIS
  • Environment for inevitable development: our specialists attend not only regional, but also international conferences, but even more - constant new goals and global ambitions and tasks
  • Sense of elbows: we have a friendly atmosphere and a team of the best professionals who are ready to share their expertise
  • Great opportunities and freedom for experimentation and research and, as a result, for personal growth
  • Market salary level, discussed with each candidate individually based on the results of the interview
  • Flexibility and autonomy: freedom of action in decision making. The main thing is the growth of business indicators and the achievement of goals
  • Cool office with superheroes on Chistye Prudy (or remotely from anywhere with periodic business trips to Moscow) with a prefix, kitchen and parties on Fridays
  • Paid business trips to the USA (if required)

To apply, please, send an email to [email protected] attaching:
  • Resume detailing all relevant prior roles and experience
  • Cover letter sharing why you’re interested in applying for this role (required).

We will not be accepting applications that don’t have the required files.
Customer Success Manager
About Insense
Insense is a rapidly growing SaaS enabled marketplace that bridges the gap between brands and influential content creators. Our creative community currently has over 35,000 talents who we believe are the future of advertising creatives. Since launching 4 years ago, our company is becoming a leader in several international markets, including the US, Canada, UK and Russia. Insense is made up of an amazing team of 40+ in 3 offices across the globe. We are constantly striving for excellence and have a strong focus on teamwork and connection to elevate our business to the next level.
Our Insense office is based in NYC, however we are open to considering applicants throughout the North and South Americas as we are a predominantly remote team.
The Customer Success Manager (CSM) role will be a remote opportunity. Reporting directly to the Head of Business Growth, the role will require you to help us successfully delight our Customers and proactively deliver our customer's value.
This role is suited to someone with some experience in Customer Success, and proven capability working as a trusted advisor with proven performance outcomes to clients, ready to step into a role with the responsibility of managing a portfolio of customers within the region.

You must have an advanced level of English speaking and writing and be able to work in the EST/PST time zones.
In this role, you will execute the following responsibilities:
  • Represent the voice of the customer to provide input into every core product, marketing, and sales process
  • Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success.
  • Become the go-to expert in existing customer data & stories
  • You'll be responsible for all post-sale activities, including initial onboarding, expansion, and retention.
  • Serving as the main point of contact for the customers
  • Educating and supporting customers in how to get the best out of their Insense account and resolving any issues they may have
  • Maintain high levels of customer engagement and satisfaction
  • Providing constant feedback and insights from customer data to the product, marketing, and sales departments in an effort to continue growing Insense and reducing churn
  • Collaborate with the product team to identify opportunities for existing customers to use more of our platform or remove roadblocks
  • Creating tutorials and knowledge base articles to assist customers in resolving issues independently
  • Co-create case studies with our clients to showcase their positive experience working with Insense
  • Continually seeks opportunities to increase customer satisfaction and deepen customer relationships
  • Drive renewal conversations and seek opportunities to upsell products and services to clients
  • Implement and Own NPS and other customer satisfaction surveys

The goal is to drive recurring revenue and growth, by renewals, upsells, upgrades and expansions. Customer success is responsible for increasing the profit for the company.

Requirements
These are ideal but not required. Please, do apply if you feel this is a right opportunity for you even if you are not 100% fit.
  • Empathy for people and clients. Customer-centric mindset.
  • Exceptional ability to communicate and foster positive business relationships
  • 2+ years Customer Success experience. SaaS experience is preferred
  • Data-driven, making informed decisions based on key metrics that will not only improve our product but increase impact for clients
  • Multi-tasking abilities
  • Ability to take ownership and accountability of challenges and workload
  • Ready to accept the challenge and opportunities that comes with working for a startup
  • Ability to work on a team across multiple time-zones and cultures The nice-to-haves!
  • Knowledge of best practices in customer service and retention
  • Knowledge of the influencer marketing, social commerce, user-generated content

Why working with us?
  • Access to the ongoing learning opportunities
  • We are a startup and your voice will be heard
  • Culture of transparency, trust and respect
  • Experience of working at a truly international and multicultural team
  • Opportunity to grow the whole area of customer experience with a possibility of becoming a team leader

How to apply
In order to apply please send to [email protected] your up to date CV/Resume with a covering letter, telling us a little bit about yourself, your past employment and your thoughts on why you think you would be a great addition to the Insense family.
We don’t consider applications without a covering letter, so please make sure the letter is written by you and about you! We want to get to know you and find out how you would fit into our team.
Insense, a Facebook Marketing Partner and a TikTok Marketing Partner, is a creative platform that helps marketers create user-generated content and run influencer campaigns that drive conversions at scale. Our clients include agencies like MuteSix, Superbolt, Publicis, DentsuX, and such brands as Factor75, MEL Science, and even the Vancouver Canucks NHL team!

We have operations in the US, Canada and Europe with offices in New York, London and Moscow. If you're interested in working with us on any level, please write us a short message to [email protected]