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FAQs
At the end of your Trial, your account will automatically be upgraded to the Brand plan, unless you cancel at least 48 hours before the end of the Trial period. The Brand plan is billed quarterly at $500 per month.
To cancel your trial before it upgrades, please contact us at least 48 hours before your scheduled upgrade date. You can reach us either by emailing hello@insense.pro or through our chat.
To cancel your subscription, please email us at: hello@insense.pro or contact customer support via chat. Access to your existing subscription functionality will be closed at the end of your billing cycle.
The marketplace fee is an essential component of our platform, facilitating the smooth transaction of payments between brands and creators. When clients pay creators through our platform, we manage all aspects of these payment transactions. For plans where the creator cost is not directly included, a transaction fee is added to each payment.
This fee is allocated as follows: 5% covers the operational costs associated with payment facilitation, including the expenses we incur through payment processing platforms. The remaining 5% helps cover those administrative costs, making it a fair exchange for the value provided. Whilst the subscription fee covers the access to our platform and its features, the transaction fee specifically addresses the costs and services related to facilitating payments between brands and creators.
The cost of collaborating with a creator varies based on the nature of the collaboration. UGC campaigns start at $100 per video, with potential increases for work with a UGC expert or request of both raw and edited assets. Influencer collaborations range from product seeding, where products are sent without additional payment, to commission-based models like TikTok Shop where influencers earn a commission on sales generated through their content and post, and sponsored posts beginning at $125 for nano-influencers, with prices adjusting based on following size and a placement type. For detailed pricing insights, consult our cheatsheet here.
When launching a campaign, you'll specify your desired creator profile in the creative brief, including categories, metrics, lookalikes, and more. We guarantee that at least 5 applicants matching your specified profile will apply to your campaign. If the applicants do not match the profile set in your brief, we will refund your subscription. Please note, this guarantee covers profile matches based on the brief's criteria; subjective factors beyond this scope are not included.If you're concerned about finding relevant creators in our marketplace, we encourage you to book a call with our sales team for personalized assistance.
Typically, you'll start receiving creator applications 1-3 business days after launching a creative brief. The speed at which you hire creators and ship your product, if required, can result in receiving content in as few as 7-10 business days.
First, ensure your requirements are precisely stated in your creative brief to avoid misunderstandings. If the content received deviates from these specifications, you have the option for up to three revisions. Provide the creator with specific feedback for them to make necessary adjustments. If, after providing feedback, the creator still doesn't meet the brief's requirements, our moderation team will intervene to assist in resolving the issue, which may include arranging a refund.
According to our Terms & Conditions, you are allowed up to three revisions before accepting the content. It's important to remember that your feedback and requests for revisions must align with the original brief; introducing new instructions beyond the initial brief is not permitted. This ensures that revisions are focused on achieving the goals set out from the start.
By agreeing to our Terms of Service, creators on Insense grant brands full digital rights once the content is approved and the creator is compensated. While the copyright of the content remains with the creator, protected under copyright law, they grant you usage rights. This means the creator retains ownership and copyright but issues a license that allows you to use the content under specified conditions. Full digital rights grant brands perpetual digital rights to copy, display, share, upload, distribute, store, modify, create derivative works from, and use the content across all digital marketing channels, including social media, websites, digital newsletters, blogs, and email marketing. These rights extend to agencies' clients as well.
Additionally, for those seeking full intellectual property rights, our managed services offer the option to sign an additional contract with creators. For more detailed information, book a call with our sales representative