Money-Back Guarantee (only for accounts whose balances were topped up via bank cards)
If within 7/14* days, none of the Influencers who applied to your brief suit your campaign for objective reasons, Insense's managers will offer you several solutions to ensure your campaign's success.
Objective reasons include:
– The creators' prices are too high for your campaign's budget;
– The Influencers' audience engagement rates for their content are too low compared to the Influencers' audience engagement rates with whom you've worked previously;
– The style of Influencers' content is not suitable for your brand;
If none of the proposed solutions resulted in positive increases for your campaign, Insense will refund you the money deposited via your bank card to your balance on the Platform intended to pay for the Influencers' content. However, the Insense fee (15% / 30%), which was also charged to your bank card at the time of topping up your balance, will not be refunded, as it is used to cover transaction and administrative costs for the Platform. Within 7-10 business days from the time an Insense manager confirms your refund, the amount used to top up your balance on the Platform will be credited to your bank card.
The Money-Back Guarantee does not apply to advertiser accounts in whose campaigns Insense's managers have identified instances in which the advertisers seek to continue pursuing a deal with a creator or creators outside the Platform.
*The number of days depends on the chosen plan.
**The fee amount depends on the chosen plan.