1. Subscription Payment

When you sign up as an advertiser on Insense and choose a plan, you agree to pay and take responsibility for all expenses stipulated by your plan and these rules.

By choosing a plan with a subscription and providing your payment information, you agree that a specified amount of money will be automatically charged to the bank card on file in accordance with the subscription term you have chosen, to pay for access to the platform’s paid functionality, and you agree that the charged funds are not subject to return. Insense follows the principle of fairness, therefore no exceptions are provided. The day of renewal of the subscription (automatic charge of funds) coincides with the day of the month in which you subscribed to the plan.

2. Cancel Subscription

As an advertiser, you have the right to access the Platform and use the Services for the entire period for which you have paid.

You may cancel your subscription renewal or automatic trial upgrade at any time before the start of the next paid period, no later than 48 hours before your next renewal or upgrade date.

You can cancel in one of the following ways:

• Directly through your Billing page on the Platform, or
  
  
• By contacting us at [email protected] or via live chat at least 48 hours before your renewal or upgrade date.

Your access to the Platform’s paid functionality will continue until the end of the current paid period, after which it will automatically stop.

3. Automatic Charge Errors

If Insense is unable to automatically charge the bank card you provided for your monthly subscription, your access to the Platform’s paid functionality will be suspended.

Access will be restored only after valid payment information has been provided and the automatic charge is successfully processed.

In the event of a failed payment, any rights or licenses previously granted to you to use, download, or publish Campaign Content will be automatically revoked until full payment is received.

You, as the Sponsor, may only use Campaign Content under the rights granted through Insense and only after all required payments have been made in full.

Insense further reserves the right to suspend or terminate access to the Platform without notice in cases of fraudulent activity, abuse of the payment system, excessive or bad-faith disputes or chargebacks, or any other conduct reasonably determined by Insense to be intended to avoid payment or misuse the Services. In such cases, any licenses, permissions, or rights granted to the user to access, use, display, reproduce, distribute, or otherwise exploit any content made available through the Platform (including, without limitation, creator content and campaign deliverables) shall be immediately revoked, and the user must promptly cease all use of such content.

4. Money-Back Guarantee 

If, within *7 days of launching your campaign, fewer than 5 creators who **match the filters activated in the campaign brief, you can reach out to the Insense team for assistance.

Our managers will review your campaign and offer several options to help improve performance, such as adjusting your brief or extending your trial period to attract more creators.

If, within 7 days after these adjustments are made, your ***campaign still receives fewer than 5 applicants, Insense will refund the fee you paid for the subscription.

The Money-Back Guarantee will not apply in the following cases:

• Unauthorized Contact Requests. The Client asks any Creator who has applied to the Campaign for their personal contact details (such as email address, phone number, social media handles, or any other information that enables direct access to the Creator outside the Platform).
  
  
• Inactive Subscription. The Client activates a subscription but does not publish a Campaign within the subscription period.

Notes:

• * The 7-day period begins when your campaign is launched.
• ** “Match the filters activated in the campaign brief” refers only to measurable criteria (e.g., location, audience size, engagement rate) and does not include qualitative attributes such as aesthetic, content style, tone, or other subjective preferences.
• *** The Money-Back Guarantee applies only to your first campaign‍

This guarantee does not apply if Insense managers determine that you attempted to contact or make deals with creators outside the Insense Platform.

Add-ons

All fees paid for add-on services are non-refundable, including any prorated amounts charged when an add-on is activated partway through a subscription period.