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Refund Policy

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Subscription Payment

When you sign up as an advertiser on Insense and choose a plan, you agree to pay and take responsibility for all expenses stipulated by your plan and these rules.

By choosing a plan with a subscription and providing your payment information, you agree that a specified amount of money will be automatically charged to the bank card on file in accordance with the subscription term you have chosen, to pay for access to the platform’s paid functionality, and you agree that the charged funds are not subject to return, including in the case of trial subscriptions. Insense follows the principle of fairness, therefore no exceptions are provided. The day of renewal of the subscription (automatic charge of funds) coincides with the day of the month in which you subscribed to the plan. Any Subscription that is on a trial basis will automatically upgrade to a Quarterly plan and you will be charged the corresponding fee upon expiration of the trial Subscription.

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Cancel Subscription

As an advertiser, you have the right to access the Platform and use the Services for the entire period for which you paid. You can also cancel the renewal or trial upgrade at any time before the end of the next paid period, no later than 48 hours before the next renewal date for your subscription. To cancel, write to us at hello@insense.pro or chat us no later than 48 hours before your next renewal date. Access to the site’s functionality will be stopped at the end of the paid period.

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Automatic Charge Errors

If Insense can’t automatically charge the funds to the bank card you provided, we will block access to the paid functionality of the Platform for your account. Access to paid functionality will be renewed only after valid payment information has been received and a successful charge has been made.

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Money-Back Guarantee

(only for accounts whose balances were topped up via bank cards)

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If, within 7/14* days, less than 5 (five) creators who match the automatic search parameters specified in the brief have applied to your campaign, Insense’s managers will offer you several solutions to ensure your campaign’s success.

If none of the proposed solutions resulted in positive increases for your campaign, Insense will refund you the money deposited via your bank card to your balance on the Platform intended to pay for the Influencers’ content. However, the marketplace fee**, which was also charged to your bank card at the time of topping up your balance, will not be refunded, as it is used to cover transaction and administrative costs for the Platform. Within 5-10 business days from the time an Insense manager confirms your refund, the amount used to top up your balance on the Platform will be credited to your bank card.

The Money-Back Guarantee does not apply to advertiser accounts in whose campaigns Insense’s managers have identified instances in which the advertisers seek to continue pursuing a deal with a creator or creators outside the Platform.

*The number of days depends on the chosen plan.
**The fee amount depends on the chosen plan.

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Disclosure of information you submit

We can unlimitedly disclose impersonal statistical information about users of the Company:
- to our subsidiaries and affiliated companies;
- to counterparties, service providers and other third parties hired to conduct our business and who by virtue of contractual obligations are obliged to respect the privacy of the information provided and use it only for the purposes for which we disclose it to them;
- to a buyer or other successor in the event of a merger, sale of assets, restructuring, reorganization, liquidation or any other way of selling or transferring all or part of the assets of Insense Ads, Inc., whether as an operating company or in a bankruptcy, liquidation or similar proceedings, in which the information you provide is among the transferred assets;
- to fulfill the purposes for which you provide it. For example, if you provide us with an email address to use the setting "Set Up a New Campaign" on the Official Website, we will transfer the content of your campaign to the e-mail of this recipient;
- for any other purposes declared by us, at the time the information is provided;
- in other situations not described by this Privacy Policy solely with your consent.

The company may disclose the information you provide:
- for enforcing the enacted court decision, law or case, including to satisfy any state or administrative requirement;
- in order to ensure or apply our terms of service and other agreements, including billing and payment;
- if we believe that such disclosure is necessary or appropriate to protect the rights, property or safety of Insense Ads, Inc., our customers or others.

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Insense is a platform that streamlines the production of creator ads for business growth. Creators in our marketplace can deliver a diverse range of assets from just UGC content and organic posting, to creator ads.

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